Donation & Volunteer Coordinator

 
 

Job Title: Donation & Volunteer Coordinator

Salary Range: $37,600-$41,600

Terms: Full Time (Non-Exempt)

Location: On-site

Department: Engagement

Reports to: Director of Engagement

To apply for this position, submit your updated resume along with a cover letter to Joy Raub, Director of Engagement at jraub@access-shelter.org.

About ACCESS Shelter:

ACCESS (Akron Citizen’s Coalition for Emergency Shelter Services) is a non-profit organization dedicated to addressing the plight of homeless women and children in Summit County. The agency encourages the development of self-esteem and promotes the attainment of self-sufficiency through its commitment to providing a safe, supportive and holistic environment and through its programs of housing, education, advocacy and empowerment. ACCESS runs four major programs, including Emergency Shelter, Life Management, Health and Wellness, and After Care services.

About the Role:

At ACCESS Shelter, we recognize we are unable to successfully fulfill our mission without the generosity and assistance of our donors and volunteers. Therefore, providing an excellent experience to those supporting the agency is a critical responsibility of this position. Additional responsibilities for the Donation & Volunteer Coordinator include: 

Donations

  • Soliciting monetary and in-kind donations, as appropriate, and in accordance with the needs of the agency

  • Coordinating the pickup and/or delivery of donations to the shelter

  • Managing the donation room, including receipt, valuation, and storage of incoming, in-kind goods

  • Accurately and consistently entering data into the agency’s donor management system and developing reports using the software, as needed

  • Writing and sending letters, cards, and emails of acknowledgment to donors in a timely manner

  • Responsible for administrative tasks in conjunction with holiday Adopt-A-Family program and Christmas morning.

  • Maintaining an updated wish list for the agency and coordinating weekend meal donations

  • Communicating with the Engagement Team and other ACCESS departments regularly to identify agency’s donation needs.

  • Performing other duties as assigned by the Director of Engagement

Volunteers

  • Recruiting, training, and supervising new volunteers, including for the agency’s major fundraisers

  • Communicating with the Engagement Team and other ACCESS departments regularly to identify agency’s volunteering needs

  • Collecting volunteer information, availability, and skills and entering relevant information into the agency’s donor management system

  • Pulling volunteer reports from the donor management system, as needed

  • Keeping new and existing volunteers informed about the organization and volunteer opportunities

  • Matching volunteers to opportunities that suit their skill sets, and ensuring they understand their responsibilities

  • Organizing training and leading on-the-job training for agency volunteers

  • Keeping schedules and records of volunteers' work

  • Ensuring the organization's mission is conveyed to the volunteer.

  • Writing and sending letters, cards, and emails of acknowledgment to volunteers in a timely manner

  • Performing other duties as assigned by the Director of Engagement.

Requirements:

  • Associate’s degree in Business Management, Human Resources, or a related field

  • A demonstrated and sincere willingness and commitment to promote diversity, equity, and inclusion in the workplace

  • A commitment to learning and deepening one’s knowledge of the issue of homelessness and how it intersects with other experiences and identities of those living in shelter

  • Experience in successfully managing or leading teams of people

  • Proficient in basic computer applications, including Outlook, Word, Excel, PowerPoint, etc.

  • Comfortability with learning new software programs

  • Self-motivated, process-oriented, reliable, creative, flexible, and a self-starter

  • Strong attention to detail and follow-through

  • Excellent customer service, interpersonal, and organizational skills

  • Excellent written and oral communication

  • Valid Ohio Driver’s License, proof of liability insurance, and reliable personal transportation needed.

Physical Requirements:

  • Person in this position must be able to sit, stand, and walk for extended periods of time and to bend, stoop, kneel and lift up to 40 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.

Preferred Qualifications:

  • Bachelor’s degree in Business Management, Human Resources, or a related field

  • Experience using a donor management system

  • Experience in volunteer recruitment and management

Benefits:

  • 401(k)

  • Health insurance

  • Dental insurance

  • Disability insurance (optional)

  • Employee assistance program

  • Life insurance (optional)

  • Vision insurance

Diversity Statement:

ACCESS Shelter is an equal opportunity employer. The agency is committed to hiring and retaining diverse talent and cultivating an inclusive work environment.