Job Description

• We have several 32 hour a week, rotating weekday and weekend shifts available.

• 3RD SHIFT 11PM - 7AM IS NEEDING FILLED IMMEDIATELY.

• Second shifts 3pm - 11pm are also available.

• Retention bonus after 90 days.

• Shift Differential for second and third shift.

ACCESS is dedicated to addressing the plight of homeless women and children in our community. The agency encourages the development of self-esteem and promotes the attainment of self-sufficiency through its commitment to providing a safe, supportive and holistic environment and through its programs of housing, education, advocacy and empowerment.

We are looking for a Client Support Specialist to join our 10 person strong team. Our ideal candidate is attentive, punctual, and engaged. The position is responsible for the safety and security of the clients and premises of the Emergency Shelter.

QUALIFICATIONS:

Required: Demands a mature, responsible individual with experience in social services. They must possess excellent skills in: crisis management, listening, verbal and written communication, maintaining professional and personal boundaries, conflict resolution and basic computer skills. Must be available for evenings, nights, weekends, on call and holiday hours. Reliable transportation required.

Preferred: Demonstrated knowledge of community resources and an understanding of issues affecting homeless individuals. Demonstrated knowledge of emergency medical procedures.

DUTIES AND RESPONSIBILITIES:

Security Duties:

• Maintain the safety and security of clients and facility.

• Complete building checks at stipulated times (each hour) (all doors, rooms, alarms, emergency exits, etc.) and document completion.

• Maintain an active presence in the building by conducting required house checks, dining room checks, playroom and teen room checks and a walk through of the building.

• Intervene, as necessary, to protect clients from injuring other client’s, staff and/or themselves (according to policy.)

• Ensure outside individuals have permission to be on property, document any visitor to the building in the ‘visitor log.’

• Full understanding of emergency procedures including: fire evacuation, gas and electricity shut off, power failure protocol, etc.

• Conduct alcohol testing in accordance to agency policy and record results if needed.

• Distribute incoming mail (according to agency policy.)

• Keep staff work space clean and organized.

• Remain at his or her post until relieved by another employee. Brief incoming staff regarding all pertinent information. May assist in staff coverage.

• De-escalate potentially volatile situations between clients when necessary (per agency protocol.)

• Maintain telephone coverage during shift. Monitor security cameras.

• Interact professionally and maintain appropriate boundaries with clients, employees, visitors and guests.

• Follow all agency policy and procedures.

• Document in the log all shelter activities and happenings during assigned shift

• Responsible for adhering to all policy and procedures as outlined in the employee handbook and other departmental procedure manuals.

• Seek two (2) continuing education classes (within one year) in addition to ACCESS training. Classes must be job related. To stay current with latest developments, skills, and new technologies required in the social service field.

• Be open minded to change within the work environment.

Client Support Specialist Duties:

• Supervise clients during assigned shift. Enforce all regulations in the client handbook.

• Assist clients in adjusting to their stay. Direct clients to whichever support staff they need to see for their needs.

• Supervise the client’s activities in the shelter for daily chores, signing in and out, meal times, usage of play rooms and teen activity rooms. Make sure clients are up on time and in bed on time. Monitor curfew times by accurately accounting for each client’s whereabouts.

• Read and initial shift reports and daily logs. Complete all required paperwork for the shift including daily logs. Document verbal and written warnings as defined by agency protocol.

• Maintain confidentiality of clients’ files and logs.

• Obtain verification from clients to substantiate employment, curfew extensions, twelve step meetings, house restrictions, etc.

• Comply with agency OTC medication and lock box procedures.

• Monitor client usage of agency phones.

• Maintain client property and storage (according to agency policy.) Inventory, pack and secure clients’ property until such time property may be discarded (48 hrs.). Prepare client rooms as necessary.

• Specific shifts may be asked to perform additional duties (client resume preparation, welcome meetings, etc.)

• Attend staff meetings as scheduled.

• Carry out all other duties as assigned by a supervisor.

• Third shift must complete scanning, shredding, office and bathroom cleaning, laundry and breakfast set-up/clean up for clients.

• Monitor dining room during meal times

• Make sure all paperwork is completed before ending shift.

Job Type: Part-time

Pay: $15 per hour + $1 per hour shift differential for 3rd shift